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Returns due to a change of mind

LUMINARI does not accept returns, exchanges or refunds for non-defective items due to a change of mind after purchase, including made-to-order and personalized items. If an item has a manufacturing defect, is incorrect or does not match the agreed description, please contact us for review and an appropriate resolution. This policy does not affect your statutory rights.

If something is wrong

If an item is defective, incorrect or does not match the agreed description, please contact us with your order number and any helpful photos. We will review the issue and provide an appropriate remedy, such as repair, replacement or refund, as required by applicable law.

Lifetime Manufacturing Warranty

We provide a lifetime warranty for manufacturing defects in the jewelry setting, subject to inspection and the applicable conditions.

●   Normal wear, misuse, accidents, loss and theft are not covered by this voluntary warranty.

●   Repairs or alterations by third parties may void the voluntary warranty without affecting statutory rights.

●   Accidental damage may be repairable for a fee, quoted after assessment.

Complimentary jewelry care

Eligible purchases include:

●   Lifetime in-store cleaning.

●   Complimentary prong and setting inspections.

●   Up to two complimentary ring resizings within two years from the date of delivery.

●   Up to two complimentary ring polishing or plating services within two years from the date of delivery.

●   Paid repair and resizing assessments are available after free-service entitlements end, where technically feasible.

Shipping for claims and care

For a confirmed defect that LUMINARI is responsible for, we cover necessary and reasonable shipping costs in both directions.

●   Shipping for other complimentary services is not automatically free.

●   Please contact us before shipping jewelry so we can confirm arrangements and costs.

Refunds

When a refund is due, we will confirm the amount and method after reviewing the case. We aim to use the original payment method where feasible and will follow applicable legal timing requirements. We have not set a separate fixed voluntary refund-processing period.

Contact

Contact LUMINARI: hello@myluminari.com | +66 61 449 1688 | LINE @Luminari | WhatsApp +66 61 449 1688 | 38/24 The Pride Sukhumvit 77 (On Nut 30), Suan Luang, Bangkok 10250, Thailand