Shipping policy

Shipping cost and carrier

LUMINARI ships all orders from Thailand through our selected shipping partners, based on the delivery destination, to ensure your jewelry is delivered safely.

●   We offer complimentary worldwide shipping on all orders, with no minimum purchase required.

●   All shipments are insured for their full merchandise value, subject to the insurer’s terms and conditions.

●   Tracking details will be provided once your order has been dispatched and the tracking number is available from the carrier.

Preparation and production times

These timeframes refer to preparation or production, not delivery transit time.

●   Ready to Ship: approximately 1–2 business days to prepare.

●   Made-to-Order: production times vary by item. Please check the product page or contact us before ordering.

●   Ring resizing before dispatch: approximately 7 business days.

●   Transit times vary by destination and carrier and are not guaranteed.

Taxes and import charges

Applicable taxes and the total amount payable are shown at checkout.

Damaged, missing or incorrect parcels

If your order arrives damaged or contains an incorrect item, please contact LUMINARI as soon as possible, preferably within 14 calendar days of delivery, with your order number and supporting photographs, if available. If a parcel is lost in transit, please contact us as soon as you notice an issue with its tracking status. Please retain the original packaging for inspection. This recommended reporting period does not affect your statutory consumer rights under applicable law.

Contact

Contact LUMINARI: hello@myluminari.com | +66 61 449 1688 | LINE @Luminari | WhatsApp +66 61 449 1688 | 38/24 The Pride Sukhumvit 77 (On Nut 30), Suan Luang, Bangkok 10250, Thailand