Warranty

Luminari Warranty

To give you confidence in our service, Luminari provides the following after-sales services and benefits:

Lifetime Warranty on your jewelry, subject to the applicable terms and conditions.
Complimentary Jewelry Cleaning throughout the lifetime of your jewelry. You may bring your jewelry to our showroom for professional cleaning.
Complimentary Prong / Setting Inspection to ensure that your diamonds remain securely set and your jewelry stays in excellent condition.
Complimentary Ring Resizing – Up to 2 Times within 2 years, subject to the applicable terms and conditions.
Complimentary Ring Polishing – Up to 2 Times within 2 years, subject to the applicable terms and conditions.
Repair Services in the Event of Accidental Damage, such as a loose or fallen diamond or damage caused by wear. Repair costs will be assessed on a case-by-case basis depending on the extent of the damage. Please contact our team for an inspection and quotation.

The lifetime warranty covers manufacturing defects only. If the issue is determined to be a manufacturing defect and falls within the warranty terms, Luminari will repair or replace the affected component at no additional cost.
The warranty does not cover damage caused by improper care, accidents, misuse, loss, or theft.
Any modification or alteration to Luminari jewelry by an external party will immediately void the warranty.
The weight or dimensions of a piece may change following servicing or repair.
Please present your receipt or proof of purchase each time you bring your jewelry in for service. If proof of purchase cannot be provided, Luminari reserves the right to charge a service fee in accordance with the applicable terms.
Luminari does not accept returns, exchanges, or trade-ins of jewelry under any circumstances.

Customer Service

If you have any questions or would like further information about our services, please contact:

Luminari Customer Center